Refund policy
Return & Refund Policy
Last updated: [22/01/2025]
At LawzealGlobal, we value our customers and are committed to providing high-quality sofa cover cloths and car seat cover cloths. Please read our return and refund policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be unused, uncut, unwashed, and in original condition
- Items must be returned in their original packaging
- Return request must be made within 7 days of delivery
⚠️ Fabric that has been cut to size or specially ordered is NOT eligible for return, unless it is defective.
2. Non-Returnable Items
The following items cannot be returned:
- Cut or customized fabrics
- Items damaged after delivery
- Clearance or discounted items (if applicable)
3. Damaged or Incorrect Items
If you receive:
- A damaged item, or
- A wrong product
Please contact us within 48 hours of delivery with:
- Clear photos or video of the item
- Your order details
We will assess the issue and arrange a replacement or refund where applicable.
4. Refunds
- Approved refunds will be processed within 5–10 business days
- Refunds will be made via the original payment method or another agreed method
- Shipping costs are non-refundable, except in cases of our error
5. Return Shipping
- Customers are responsible for return shipping costs, except if the return is due to our mistake
- We recommend using a trackable delivery service
6. Wholesale Orders
Please note:
- Wholesale orders are final
- Returns or refunds for wholesale purchases are only accepted in cases of manufacturing defects or wrong items supplied
7. How to Request a Return
To request a return or refund, contact us via:
- Phone number listed on our website
Provide your:
- Order number
- Reason for return
- Supporting photos/videos (if applicable)
8. Contact Information
LawzealGlobal
Website: www.lawzealglobal.com
Customer Support: +234 (8170419905)
Email: Lawzealglobal@gmail.com